Terms & Conditions

Pooch & Play (we/us) agrees to take every precaution to ensure your pets safety and
well-being at all times whilst under its care.

We reserve the right to exclude or expel from our care any animal, for any reason, at our discretion.

We request all pets considered for our day care services should be:

• In good general health
• Desexed/neutered
• Microchipped with owners details accurate & up to date.
• Fully vaccinated with up to date vaccinations
• Currently on a flea and tick prevention program

(Relevant veterinary records &/or proof of any/all the above will be required by request)

The client agrees to provide a securely fitted collar or harness, with an ID tag attached.

The client acknowledges that we may permit dogs under our care to exercise and interact off-leash, in our designated private space and/or from time to time in a public space. As such, incidental interaction with other dogs and members of the public may occur from time to time.

The client agrees to inform us of any known behavioural issues or aggressive tendencies that their pet has towards other animals, humans, food, toys or a specific circumstance.

Whilst we will take every precaution to manage/control your pet’s behaviour, in the unfortunate event your pet’s behaviour be the cause of any loss, damage or injury to any persons or property – we will not be held liable or responsible.

In the unfortunate event of your pet becoming ill or injured whilst under our care, we reserve the right to administer necessary first-aid and/or transport the pet to a qualified vet for treatment. We will endeavor to use the client’s preferred vet, if such details have been provided, but reserve the right to transport the pet to another vet if necessary.

Any/all veterinary expenses incurred shall be the responsibility of the client, thus we recommend your pet is covered by pet insurance. We do not formally diagnose, or make therapy decisions, nor offer veterinary services. Any veterinary/medical concerns will be referred to a veterinarian.

Under no circumstances will we be held responsible for Paralysis Tick, Canine Influenza, Injury, Death, Loss or Damages of any kind whatsoever that may occur to any animal whilst under our care.

The client allows us the right to take photographs/video of your pet whilst under its care. These will become the intellectual property of Pooch & Play who will have the subsequent right to post, publish and copyright at its discretion.

• Memberships can be cancelled at any time without any notice.
• Memberships days are to be used weekly and can be rescheduled in the same week or otherwise agreed to by both parties.
• Membership can be paused for up to 30 days
• Casual bookings are non refundable unless otherwise agreed to by Pooch & Play

Cancellation Terms & Conditions

• Any bookings cancelled 24 hours prior to the appointment will have 50% of the value refunded
• Any bookings cancelled within 24 hours of the appointment will not be refunded.
• Cancellation policies can be reviewed at managers discretion

By engaging the services of Pooch & Play you are agreeing to be bound by the terms outlined in this document.